CASE STUDYEver since property management systems were established, Trapp Family Lodge has operated their resort with Springer-Miller Systems. The longevity between both Trapp and SMS has truly provided Trapp Family Lodge with a software partner they can trust and rely on. “Having been on the SMS platform for so many years, we are very comfortable with the system and know the in’s and out’s of how to best operate the software to fit our needs,” stated Ryan Diller, Director of Owner Services at Trapp Family Lodge. “We have also been able to collect guest history and preferences over the years, allowing us to leverage our guest profiles and exceed our guests’ expectations.” In addition, being located nearby to the Springer-Miller Systems head office in Stowe has allowed Trapp to devel

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