Evaluating Smartphone App for Home Energy Use Navigant assists DTE Energy with customer-centric app design and evaluation, allowing customers to understand their home energy use November 26, 2018 Challenge DTE Energy developed a smartphone application, called DTE Insight, to provide customers with feedback on their home energy use. In order to validate the program offering, DTE needed assistance with customer engagement research and impact evaluations. Solution DTE engaged Navigant to provide a suite of services related to the DTE Insight app, including: Assistance in the design of the pilot so that customers who request an energy bridge for real-time usage information are randomly assigned as part of a randomized encouragement design Surveying participating and nonparticipating custome

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