ESP Global Services

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KEY METRICS BUSINESS CHALLENGE ESP Global Services (ESP) had always provided training to its 250 employees, but it tended to be offered on an ad hoc basis by design. In 2015 the Company ran its first employee engagement survey. One of the key outputs from the survey identified that there were gaps in the training, tools and resources that they needed to do their job well. With permanent teams operating in 10 countries and a broader workfor

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