ERP Project Recovery: Lessons Learned by a Global Distributor CASE STUDY: DISTRIBUTION COMPANY CASE STUDY It’s painful to admit, but when an ERP project fails, it’s time for a re-boot, recovery and lessons learned project. Throughout its 25-year history, Ultra Consultants has often been approached to guide enterprises through an ERP recovery project. Such was the case with a manufacturer/distributor Ultra worked with following a long-term failed ERP project. Here we present the various lessons learned. About the Company The client is a global manufacturer/distributor with distribution centers in Europe and sales offices in Canada, Japan and China. It operates in a regulated global environment and has three concurrent service methods: • Catalog sales with a focus on high volume di

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