PSC Case Study Equipped to Care: Machinery Company Takes Mainte- nance, SharePoint, and Customer Care to a New Level The client’s new machinery acquisition program provides customers with free scheduled maintenance during the critical first years of equipment life, helping to cut costs of owning and operating its machines. The client needed a system that would streamline and automate processes while providing insights that would allow the company and its customers to project future costs and maintenance and maximize the value and life of their machinery. The Situation The client is a worldwide manufacturer and marketer of large and small construction, mining, utilities, forestry and industrial equipment, including hydraulic excavators, wheel loaders, crawler dozers, off-highway truck

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