E.ON: Energising customer relationship management with Macro 4
E.ON: Energising customer relationship management with Macro 4
4 PagesC U S T O M E R S U C C E S S E.ON Energising customer relationship management with Macro 4 “Macro 4 were different. Like us, they are focused on delivering results rapidly. They really listened to us, shared our vision and took a collaborative rather than prescriptive approach.” www.macro4.comC U S T O M E R S U C C E S S C U S T O M E R C H A L L E N G E • Reduce the time taken to resolve customer queries • Replace a lengthy and labor-inten
