This Pitch Deck, featuring Komatsu North America, illustrates how leveraging SAP Business Technology Platform (BTP) with AI transforms enterprise support and user experience. Komatsu faced the challenge of optimizing internal processes and customer digital support. Their KView portal, built on SAP BTP since 2017, integrates AI and automation to digitize operations, enhance efficiency, and drive sustainability. The KView Assistant facilitates user guidance via natural language and one-click incident creation, streamlining workflows and empowering employees. This strategic adoption has led to significant improvements in logistics, reduced printing, and seamless digital service delivery, demonstrating SAP BTP's capability in achieving operational excellence and fostering innovation in heavy e

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