Case Study
Enterprise Rent-A-Car Launch Pad
ENTERPRISE RENT-A-CAR LAUNCH PAD CHALLENGE Streamline processes to elevate and enhance customer experience. As a global leader in the car rental industry, Enterprise Rent-A-Car is focused on providing a level of service that keeps customers coming back. To maintain that focus, the company hires smart, motivated people into its Enterprise Rent-A-Car Management Training Program, coaching them thoroughly from the day they become front-line employees. At Enterprise, career advancement is directly tied to success in completely satisfying customers. However, as the business has grown, so too has the time it takes to manage the rental process. For example, if a location encountered an inventory issue, an employee might have to make numerous calls to other area Enterprise locations to secure