Conduent partnered with the U.S. Department of Labor’s Office of Workers’ Compensation Programs to improve medical bill processing for federal employees. After issues with a prior vendor, Conduent implemented a centralized mailroom and processing system supported by its Master Control Program workflow tool. The solution delivered two-day average turnaround times, with prior authorizations often completed in one day, and achieved 99.87 percent accuracy in critical data fields. Results included improved compliance, proactive communication with DOL, high-quality imaging, streamlined workflows, and a motivated long-tenured staff that ensured reliability and efficiency.

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