A MedTech case study detailing how IQVIA helped a manufacturer launch a new endoscopy technology by supplying specialized field technicians with both technical and educational expertise. IQVIA recruited, trained, and deployed a small team nationwide, delivering 1,600+ hours of onsite support across 200 hospitals in 37 states. With a 97% first-visit resolution rate, the program minimized service delays and controlled costs while maintaining quality and safety during COVID-19 restrictions.

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