After spending two years working with multiple third parties to build a sophisticated suite of applications for their core delivery operations and customer service, our client, the CIO of a major North American oil and gas pipelines company, faced immense growth in the complexity, criticality, and number of applications being supported by IT. In preparation for the new platform coming online, our client needed an application support solution that would ensure the qualityof the ongoing support for the newly developed platform; provide access to key skills; enable resource elasticity through on-demand capacity; deliver cost predictability; and go live prior to the critical launch date of the new platform.

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