Eniro Digitizes And Directs Content With OpenText MBPM; Increases Speed And Accuracy, Enhances Customer Service
Eniro Digitizes And Directs Content With OpenText MBPM; Increases Speed And Accuracy, Enhances Customer Service
2 PagesSUCCESS STORY ENTERPRISE INFOR M ATION M ANAGEMENT INDUSTRY Advertising CUSTOMER Eniro CHALLENGES n Managing more than 180,000 paper-based requests annually n Manual process caused errors, delays n Disparate system lacked visibility, control SOLUTION n OpenText MBPM BENEFITS n Implemented immediate, electronic access that improved business efficiency, customer service n Achieved 100 percent ROI within one year n Centralized customer ser
