Case Study

Enhancing Engagement and City Responsiveness to Resident Service Requests

Enhancing Engagement and City Responsiveness to Resident Service Requests

Pages 3 Pages

Customer Case Study 2633 Camino Ramon, Suite 500, San Ramon, CA 94583 | t (925) 659.3200 | (888) 722.2352 | © 2022 Accela, Inc. All rights reserved. As the capital and second most populous city in Wisconsin, Madison is a diverse and quickly growing community. The City prides itself on its strong emphasis on active good governance and providing high-quality service to residents and visitors. Its unique location on an isthmus and land surrounded by lakes, plus an extensive network of bike trails and parks, offers residents a variety of public spaces and amenities to utilize. A resource that worked, but with room to improve The City of Madison’s Report a Problem website allows residents to easily alert the City to a variety of community issues and needs, such as pothole repor

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