Case Study

Enhancing Customer Experience to Engage Young New Zealanders Through Digital Banking

Enhancing Customer Experience to Engage Young New Zealanders Through Digital Banking

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The Business Challenge. Capture the new generation of customer and double customer numbers over a 5-year period. The Solution. Unisys developed and implemented an IT infrastructure transformation strategy, including ClearPath Forward ® systems and services to modernize existing systems, high-end storage via a Dell EMC solution, and e-Portal to integrate the bank’s new mobile app with the core banking application. Results and Benefits. • Increased net new customers and share of wallet in alignment with strategy • Gained the ability to expand systems in alignment with business growth • Prepared to stand-up new workloads to support business needs Enhancing Customer Experience to Engage Young New Zealanders Through Digital Banking Success Story Printed in the United States of America 09

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