One of the largest energy infrastructure companies in North America transports a significant share of the gas and oil that moves across Canada, Mexico, and the United States. Operating Procedures are the bedrock on which this Company has built its foundations. The goal of the Pipeline Integrity team is to meet the highest stan- dards of compliance and procedures while satisfying the needs of internal customers. Among many other things, this team is responsible for accommodating all of the people and organizations who need to cross the Company’s pipelines. One Group within the Company acts as the point of contact for permission requests to cross pipelines. The Group sends thousands of pipe-crossing requests to the Pipeline Integrity team each year. They triage each application

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