CHALLENGE Endsleigh is the UK’s leading provider of insurance for students, graduates, and young professionals. They offer a range of products including motor, home, landlords, travel & gadget; and have found that one area of particular priority for customers is the time taken to settle genuine claims. Often times, collecting the information needed to validate and settle claims requires the customer to send in photo or receipt evidence to a Loss Adjuster, which can prove both time-consuming and inefficient from the claims department. Their customer feedback supported their views and helped Endsleigh realize that they clearly needed to find the right technology to make the process slicker and smarter. SOLUTION Rescue Lens provides an interactive session between a claims handler an

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