CaseStudy:Encon,Inc. TheChallenge Inthespringof2003,Encon,Inc.ofStratford,Connecticut realizedthatinordertocontinueprovidingsuperiorserviceforits commercialandresidentialHVACcustomers,itwouldhaveto replaceitsseparateserviceandjobcostsoftwaresystems.During theprocessofevaluatingsoftwaresolutions,theimportanceof havingasingle,integratedservicemanagementsolutionbecame exceedinglyclear. BillValus,Encon’sgeneralmanager,ledtheteamtofindabetter waytoser

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