Enabled Business Continuity and Sustained Service Levels For Leading American Industrial OEM Customer: Leading American Industrial OEM Scope: Sasken met customer requirements for setting up and providing of 24x7 L2 Support for Telematics offboard applications, Fleet Management Systems, Subscription Management portals and Data Visualization applications. Engagement: Setup Application monitoring using Azure Application Insight. Multiple customer written scripts are also used for monitoring. Updating the knowledge base and keep it up-to-date SLA based engagement with first response time of 5 mins for a P1 incident Monitoring of site availability, CPU, Disk, Memory, Traffic, Application Specific Monitoring, Custom Metrics Impact: Introduced real time monitoring through Application Insight

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