Empowering Xerox’s Field-Service Force with Augmented Reality By Michael R. Blumberg APRIL 2017 2 FIEL FIELDBIT LTD. © 2017 - ALL RIGHTS RESERVED Maintaining High Service Standards It’s not hard to imagine that in today’s market, your customer’s success is dependent on the speed and quality of the service provided by your company. This is the situation in highly competitive print market. Many printers utilize similar state-of-the-art equipment and systems in their establishments and printing has become a commodity business. In a commodity market, suppliers compete based on time and cost. If a printer cannot turn a print job around quickly, say within 20 to 30 minutes, the customer will seek an alternative

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