Emory University Atlanta, GA “Parchment has allowed us to create a simpler process for ordering a replacement diploma, making it a lot easier for us and our students.” -Brittney Simmons, Business Operations Specialist, Office of the Registrar CASE STUDY www.parchment.com Turn Credentials into Opportunities EMORY’S PROCESS BEFORE PARCHMENT: + Receive diploma replacement requests along with payment (check or money order), which are submitted weekly via a paper form. + Maintain payment until the replacement diploma order is placed. + Order replacement diploma in SIS and submit check or money order for weekly deposit. + File paper form, retrieve forms when students call with questions regarding their order. SIMPLER PROCESS RESULTS: + Students complete requests via an online

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