Before: Challenges and Opportunities • Missing timely, reliable executive insight into resources, costs, production, and other information • Lack of integration between business operations and finance systems that inhibits sharing information • Manual reporting practices by end users that make ensuring reporting accuracy difficult Why SAP • Remote SAP ® Preferred Success services for continuous support and fast, robust incident response • Dedicated customer success manager (CSM) to provide a single point of contact from SAP to expedite results, secure resources, and build trust • Weekly meeting with the CSM to identify critical issues and coordinate expert resources • SAP Preferred Success Community Web site and SAP Learning Hub to empower business users After: Value-Driven Results • Suc

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