The Lansing Board of Water & Light replaced its legacy password manager with Keeper to improve security, compliance, and usability across its Operations Technology Department. The old system lacked visibility, admin controls, and documentation, forcing some staff to use insecure methods like spreadsheets and sticky notes. Keeper provided a zero-trust, zero-knowledge platform with RBAC, multi-layer encryption, MFA, and cross-platform support. Its intuitive UI, training resources, and shared folder features drove high adoption while improving compliance and secure collaboration. The solution strengthened password hygiene, reduced risks, and integrated seamlessly with existing systems.

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