Organization Information • 17 Locations • 24/7/365 Consultation Services • 7,000 Annual Patients Major Communication Concerns: • Message Accountability • Consistent Delivery • Communication Metrics • HIPAA Compliant Communication About the Organization El Rio Community Health Center provides primary care to over 79,000 people at 17 locations in the Tucson community of Arizona. El Rio, in striving to be a national model of excellence in healthcare, tients. No matter the time of day, El Rio seeks to improve the health of its community through comprehen- Communication Challenges Providing patients around the clock care poses unique communication challenges for El Rio. Previously, El Rio would directly forward patient calls El Rio had no way to ensure delivery of the messages or track th

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