A BPO De Pl Oys VDI s uccessfully with eG i nnovations t he Project: v irtualization of User Desktops A Business Process Outsourcer (BPO) engaged in data entry activities for multi- national companies decided to virtualize user desktops to improve security, enhance operational efficiency, and reduce costs. VMware vSphere was chosen as the hypervisor and VMware Horizon View was the connection broker. Users of VDI were data entry operators who connected to virtual desktops through Wyse thin clients. After the VDI deployment, users complained of slowness when accessing applications through the virtual desktops. Further analysis revealed that the performance of virtual desktop users, in terms of the number of records entered per minute, was much worse than that of users who were still

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