CUSTOMER ENGINEERING // BlueGrace was able to work with their IT team to come up with a tracking solution. We decided that when the customer would purchase a new engine core, their system would generate both a new BOL for the new product and a pending BOL for the returned core. With the implementation of new BlueGrace solutions, the execution of shipping, tracking and claims were no longer the customer’s problem. They were now part of the ordering process. The return process was key for controlling the costs. We would already have the carrier selected and the customer didn’t have to worry about their return or tracking. The return BOL would remain in pending status until it was picked up. The return would register into our BlueGrace TMS, BlueShip® as a load and the company coul

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