1 Grand Rapids, Michigan-based Kent Intermediate School District (Kent ISD) is a local education service agency. It supports 20 school districts—comprised of more than 280 schools and 106,000 students—with a wide range of services, including information technology (IT). As part of its IT responsibilities, the agency acts as the internet service provider (ISP) for all its districts. Like many K-12 organizations, Kent ISD districts have been expanding their online educational programs to facilitate student learning across dozens of schools. Their major online platform, MySchool@Kent, brings instruction and coursework online so that students can access their lessons and assignments from anywhere. The IT team at Kent ISD collaborates with the districts to develop customized software so

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