BACKGROUND Pragya Systems was founded with a vision of significantly improving the quality and relevance of higher education while reducing its cost. Pragya has launched a new class of higher education technology focused on dramatically simplifying the flow of information on and off campuses for students, faculty, administrators, alumni, and employers. CHALLENGE Pragya Systems needs to run their EdTech SaaS application with the highest availability possible so their large universities customers can rely on it every day. Pragya ensures at least 99.9% SLA. Pragya also needs to accommodate seasonally varying student engagement workloads on their systems. For instance, during the peak admissions season the system is not only expected to scale to accommodate performance requ

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