EDEKA - Visualize And Optimize IT Service Management Processes End-To-End In Real Time.
EDEKA - Visualize And Optimize IT Service Management Processes End-To-End In Real Time.
2 PagesAbout EDEKA Minden-Hannover With about 1,550 marketplaces, 1.8 million square meters of retail space, seven production facilities, nearly 67,000 employees and a turnover of 7.5 billion euros, EDEKA Minden-Hannover is the most profitable regional company in the German EDEKA corporate group. A s one of the largest regio- nal companies in the Ger- man EDEKA group, EDEKA Min- den-Hannover keeps a watchful eye on the performance of its pro- cesses. The daily flood of tickets arriving at the IT Service Desk - from the failure of hardware to problems with the ERP software - can only be processed efficiently with timely and relevant insight into how this process is actually executed. With the introduction of the Big Data Analytics Tech- nology Celonis Process Mining (CPM), the co
