Eccovia Solutions Case Study Eccovia Solutions (formerly ClientTrack) began as a small services provider for county government agencies in California but has grown rapidly and now provides custom solutions for more than 1300 clients across North America. These clients include homeless coalitions, faith-based organizations, and community action agencies, each with varying needs. But as the company grew, it became difficult to communicate with co-workers and clients. According to Sam Taylor, director of product management, one of the company’s big problems was with information sharing. As they conduct business analysis and implement software solutions, there’s a lot of information floating around, from stacks of documents to charts and diagrams to project documentation. Sam and his team memb

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