Ebix Health IVR uses Pronexus’ IP Call Control to Offer Customers a Smarter, Future-Proof IVR
Ebix Health IVR uses Pronexus’ IP Call Control to Offer Customers a Smarter, Future-Proof IVR
2 PagesEbix’ IVR solution can be set up and deployed to offer callers the option to transfer to an agent. One Ebix IVR customer was experiencing errors when attempting a SIP Blind Transfer during their testing phase. When duplicating the issue in-house, Ebix’ investigation revealed that the customer’s PBX did not include Refer (the call transfer instruction) in the Allowed field with the info the PBX sent to the IVR. In short, the installed IP Call Control could not relay a critical piece of information from the PBX to the IVR that would enable an end user to transfer to an agent.
