www.ninjarmm.com COMPANY NAME Halcyon Support LOCATION Charlotte, NC WEBSITE halcyon.support Nicholas Walker, who runs an MSP in Charlotte, North Carolina called Halcyon Support, endured a lot from his RMM. There was subpar support, aggressive pricing, and unreliable alerting. But when the product caused him to lose a potential client, he got fed up. The root of the fateful problem was the very large “agent” software that needs to be installed on client machines. “The package they have you install on any machine is massive – it’s like 500 megabytes,” says Walker. And so in trying to woo a potential customer away from another MSP, Walker had to install the agent, including support for virtual machines and high-end servers, even though they were not needed for the demo. And th

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