EAST END DENTAL C A SE S TUDY THE MISSING PIECE Mysti Lunsford joined East End Dental in 2015, bringing her broad experience and perspective from working at other practices throughout her career. Her title is Office Manager, but as an office team of one, that means doing everything from scheduling to billing. “I’m pretty much technology support around here, jack of all trades,” she quips. Her previous experience had given her familiarity with Henry Schein One Easy Dental, so it was immediately obvious what was missing at East End. “We were doing nothing with digital records,” she recalls. The only practice software they were using was barely enough to keep the books. Charts were still entirely paper-based, as were insurance submissions — and even appointments. There were lots of p

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