Quality of Service / Quality of Experience Success Story Early Detection of Network Degradation KEY FACTS Customer: Kenyan Operator SIGOS Product: SITE for QoS/QoE Scope: Test, monitor and detect performance trends Improve Quality of Service & Quality of Experience for a Mobile Money Use Case Success Story Early Detection of Network Degradation CHALLENGES Continuously Improve customer Experience and Deliver first-class Money transfer Services Safaricom provides a broad range of telecommunication products and services, Broadband Internet and Financial services throughout Kenya. MPESA is the company’s mobile money tra

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