The Customer Created in 1937 by Jean and Marcel Dutel, Dutel S.A.S. is a world leader in Jacquard weaving. Designs are created from its head office near Lyon in eastern France, then woven in the Loire to be delivered nationally or exported to more than 70 countries around the world. The Dutel Group owns high street brands such as the UK- originated Tie Rack, with outlets in most major cities, malls and airports. Dutel is probably best known for its custom manufacture, founding LogoClub in 1992 to specialize in corporate wear, equipping an international clientele such as EuroTunnel and the Olympic Committee. u IT Background Dutel have been an “IBM shop” since as early as 1970. In 1983 they developed in-house business applications in RPG to run on IBM System/34. These ERP, CRM,

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