“ Fusion Phoenix workflow manager is a positive investment as it helps Dupaco to improve member engagement, efficiency, and accuracy. ” Erik Chaston Workflow Developer Dupaco Community Credit Union CASE STUDY Dupaco Drives Stellar Service with Workflow Automation2 FINASTRA Case study About Dupaco Dupaco Community Credit Union is a full-service financial cooperative headquartered in Dubuque, Iowa. Founded in 1948 by 10 employees of the Dubuque Packing Company, today Dupaco provides more than 109,000 members with a range of cost-effective financial, insurance and investment services. The Challenge As business at Dupaco boomed, the credit union wanted to stay on track for improved member engagement, efficiency and accuracy without compromising on the high-quality, personalized

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