Dudley Metropolitan Borough Council “do better with less” with assyst from Axios Systems
Dudley Metropolitan Borough Council “do better with less” with assyst from Axios Systems
2 PagesCase study Once at the heart of the Industrial Revolution, Dudley borough, in the West Midlands, consists of four main towns: Brierley Hill, Dudley, Halesowen and Stourbridge. Dudley Metropolitan Borough Council (Dudley MBC) was created in 1974, through a merger of the existing Dudley County Borough with the municipal boroughs of Stourbridge and Halesowen. Dudley MBC in-house ICT service supports 5,000 business users across the Council. There is currently 160 staff in central ICT with an additional 60 within the individual directorates, to be consolidated in April 2014 The Challenge Dudley MBC established a phone number for reporting incidents when PCs were first introduced into the Council in the mid-1990s. Calls were simply logged on a spreadsheet, however the Council qu
