Dry Cleaner This large dry cleaning operation had a central production facility that was fed by 7 regional drop- o?/pick-up locations. The busy seasons (i.e., spring and fall) resulted in considerable customer dissatisfaction and loss of business as product turnaround went from 4 and 5 days to 8 and 9 days. This project involved the use of Job Analysis techniques to improve individual productivity, eliminate bottlenecks in the ?ow of material, assign accountabilities to speci?c people, and increase throughput. We worked in small groups with employees and managers to brainstorm problems and methods for meeting customer expectations as we needed employees to fully buy-in to the implementation. Along with cross training, quality checks at each station rather than at the ?nal station, and

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