Case Study ON THE NICE SOLUTION ABOUT DOVER FOOD RET AIL When retailers need refrigeration units or display cases to store and preserve food, they turn to Dover Food Retail, one of the leading international manufacturers of retail and industrial refrigeration equipment. Dover Food Retail’s 64 agents handle up to 3,600 calls monthly and are located across the U.S. and in the Philippines. They help customers place orders for parts and answer questions about equipment. CUSTOMER PROFILE Dover Food Retail manufactures commercial refrigeration systems and equipment. WEBSITE https:/ /www.dovercorporation.com NICE CXONE SOLUTIONS y CXone Omnichannel Routing y CXone Workforce Management y CXone Quality Management y CXone Performance Management y CXone Voice and Screen Recording y CXone

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