Case Study

Doctors Community Hospital

Doctors Community Hospital

Pages 1 Pages

Installation Spotlight Doctors Community Hospital Assistant Operator Doctors Community Hospital, a 219 bed, not-for-profit hospital in Lanham, MD, was experiencing call handling challenges due to overwhelming call load to operators. Callers were frequently frustrated by unavailable operators and long hold times. Facility operators also provided answering services to 300 doctor’s offices and clinics in the surrounding communities, adding addi

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