6/13/2014 ? 3-Tier J2EE Architecture: Application was built using Presentation, Application and Data Access Tiers. ? Randomized Tests : The key to reducing fraud was to create tests that had a randomized set of questions. ? Intuitive Tests: “Touchscreen” terminals and highly intuitive UI for great customer experience ? Field Office Operations: Streamlining of field office operations involved providing the field office staff to monitor and con

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