About the Client Client is one of North America's largest specialty retailers of men's apparel. Situation Client is consistently listed as one of the top places to work. They value their workforce and desire to give them the skills and tools needed to perform their jobs. However, there was overall business stagnation. Client recognized that one of the contributing factors was continually increasing costs. Due to the seasonal nature of the business, costs related to the temporary labor force, overtime hours, and inventory needed to be controlled. DB&A reviewed both the Retail and E-commerce warehouses. Implementation While senior management desired cultural change, they struggling to make progress and tolerating the deficiencies of frontline supervisors forcing

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