Case Study
Directory Inquiry Service
www.11890.ie Overview •? The Coolest DIRECTORY INQUIRY SERVICE in Ireland •? 40,000 Calls per Day •? 9 million Calls per Year •? HIGH PRESSURE ENVIRONMENT •? RENEWAL of their TRADITIONAL PHONE SYSTEM Challenge 1. Improve EFFICIENCY 2. Improve RELIABILITY 3. Improve ERGONOMICS 4. To LIBERATE Solu1on •? PBXwar