CUSTOMER REFERENCE Customer Profile LCL is a leading French financial services and banking company. Based in Lyon and founded in 1863, it is one of the biggest banks in France, serving 6 million retail customers and 337,000 professional customers at 1,900 branches across the country. Its 18,000 employees are responsible for more than $3.4 billion in revenue. New Challenges • Provide customer services for omni-channel banking • Answer user expectations about risk mitigation and continuity • Digitalization of relationship with industry and partners • Increase seamless accessibility • Automate inefficient manual processes • Reduce time to market to provide new customer services • Challenging SLAs Software AG Solutions • Process Automation powered by webMethods • Visual Analytics

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