Our Client is a leading fortune 500 finan- cial 500 service company. This Carrier had embarked on a multi- year digital transformation of its agent engagement applications. The digital transformation intended to: ? Engage customers and agents in their preferred method of interaction ? Provide customers and agents with a seamless experience through digital services, while focusing on millenials ? Reduce call volumes The client had started developing web & mobile apps for multichannel sales and services. However, to provide a seamless omni-channel experience, the technology architecture needed to support: ? Consistent experience across apps (mobile, web and connected device) ? Informative & understandable apps, that provide contextual help, enable collaboration, re

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