Digital Transformation in Insurance The pandemic has created a stark dichotomy across the business landscape. On the one hand, there are many organizations facing unthinkable financial challenges. On the other, there are those that have tapped into entirely new opportunities. The insurance industry has faced its fair share of challenges. Research suggests that the industry will face costs of $760 billion globally due to the pandemic. Risk assessment has been uprooted too. Customers are no longer commuting or traveling; office buildings are sat dormant while homes are being used as business premises. Customer service has been disrupted with contact centers and in-person channels disappearing virtually overnight. It’s safe to say that these are extraordinary times. Given al

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