When the founder of Align General devel- oped the company’s business plan, the core focus was to minimize the number of human interactions required to quote and issue new business insurance policies and to provide 24 hour, 365 days-a-year online self-ser- vice for their independent insurance agent customers post-sale. While this concept may sound relatively straightforward in today’s world, finding a systems solution provider that could deliver all of the features and functionality required by Align proved to be a challenge. According to Kieran Sweeney, President and CEO of Align General, “Our distribu- tion model required a fully automated and integrated system that would allow real-time, end-to-end policy and claims processing. We identified several providers that offered c

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