Several of Insuresoft’s customers recently upgraded their Diamond System, Insuresoft’s award-winning policy administration system, to the latest version: Diamond 5x. Since up- grades are part of Insuresoft’s maintenance and support agreements, Insuresoft custom- ers can take advantage of all of the benefits of upgrading their system without incurring the typical financial costs charged by other companies. These customers shared their experiences in a panel discussion during Insuresoft’s 10th Annual User Group meeting in Grapevine, Texas. Some of their comments have been included below. R. Christopher Haines faced the upgrade question back in 2009. As an 11-year customer of Insuresoft, Buckeye evaluat- ed upgrading their Diamond System from version 4x to version 5x which is a

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