DHL, one of the worlds most well known supply-chain logistics providers, found themselves, facing the increasingly difficult task of giving their clients what they wanted, at a price they could afford, whilst still making a profit. They quickly identified that one of their most cost-intensive tasks was processing and matching documentation produced by their own IBM I-Series systems, with those produced by their client's at the point of delivery. What made this task even more critical was that, in most cases, payment wasn't made until the client’s documents had been received. Many of DHL's depots were handling 3-4,000 deliveries a day and every evening copies of delivery notes were collected and sent to DHL's Customer Services department in Ipswich for sorting and filing. An eno

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