engagement profile © 2015 Marchment Hill Consulting All Rights Reserved Page 1 Development of a comprehensive Consumer Communications Program for the Victorian Smart Meter Deployment the challenge In 2006, the Victorian Government endorsed the deployment of Advanced Metering Infrastructure (AMI) 1 to all Victorian electricity customers consuming less than 160MWh per annum. Deployment of AMI meters to approximately 2.6 million customers commenced in September 2009 and will be completed over a four year period. Customers need to be informed of the brief interruption to their power supply, and of the new services that will be enabled by these meters, including more detailed information about their individual energy consumption. Whilst historically distribution busin

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