Developing a contact center application to enhance customer service in the banking sector.
Developing a contact center application to enhance customer service in the banking sector.
2 Pages? Recording the issues that the bank’s customers experience by tracking their interactions, adding comments and notes. ? Ensuring clear visibility to the alerts on the customer accounts, to avoid ?nancial fraud. ? Promoting sales opportunities to the customers to increase the ?nancial institution’s business. ? Failing to resolve the customer’s problems quickly has a negative impact on the bank`s retail banking index (total end customer ex
